Not your normal customer service class

Event Time

Originally Aired - Friday, May 17 3:15 PM - 4:30 PM CT

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Event Location

Location: 206 A&B

Workshop Details

Title: Not your normal customer service class


Customer Service training in Animal Welfare has often been an afterthought. Seldom do we see curriculum on this topic at most conferences and when we do, it's nothing new. We all assume everyone knows how to be nice, but it's not about being nice, it's about being effective in our communication with one another, volunteers, customers, and anyone else we come into contact with through the course of our work. It's about legitimizing the feelings of others, finding words that impact the psyche and leave the other person feeling cared for, even when our answer might be no. This session will inspire attendees to really evaluate the training given to all staff/volunteers that interact with others. Often, we presume customer service is something our parents should have taught us, but that is not always the case. This session will be unique in that we will walk through conversations that we have routinely, but often fall short in doing so. This session is intended to provoke conversation, thoughts, and action.

Continuing Education Credits

  • Certified Animal Welfare Administrator – 1.25 Units
  • National Animal Care & Control Association – 1.25 Units

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